When The Movers Arrive

Be present when the movers arrive. Take them on a tour; show them the signs on the doors, where furniture will be placed, and tell them where they can get drinks if they want them.

The payment for the movers should be ready. The method of payment should have been confirmed by now. To my knowledge, most companies don’t accept credit cards.

Check Inventory

The Driver’s Bill of Lading will be needed before anything is unloaded. Check off each item on the inventory list as it’s brought in by the movers. If another person is available, he or she can be there to guide the movers.

Review the inventory list once the movers are finished. Check to make sure that all of the boxes are yours.

Movers will reassemble items they took apart; check to make sure they did this properly before they leave.

If you plan on discarding boxes, ask the movers if they’re willing to take them off your hands. Consider holding on to a few for storage. You can also give them away on Craigslist to someone who needs them.

Filing A Claim

If something is missing or damaged, the driver should be able to provide a claims form so it can be filed immediately. Write “pending” next to your signature on the contract if you’re hesitant to sign. If you believe an item was stolen, contact the movers and your insurance agent immediately.

According the Department of Transportation, a claim can be filed within nine months of the delivery date. However, most moving companies expect to hear something within 90 days. The sooner you file, the better off you’ll be.

They must acknowledge the claim in 30 days, and respond within 120 days. The papers you receive should outline this information.

Even if something valuable gets damaged, keep your cool. Getting angry at the movers isn’t going to help. Accidents happen. Plus, the damaged item could very well be repaired or replaced. If you’re respectful to the movers and the company, they’ll appreciate it and probably do whatever they can to rectify the situation as soon as possible.

The insurance adjuster will need to see the damaged items for identification and to determine whether they should be repaired or replaced. He or she will assign equitable value to each item, unless the appraisal or receipt shows a higher amount.

If you aren’t happy with the way the company is handling the situation, you can file a complaint with BBB.com, the FMCSA, or protectyourmove.gov

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